Frequently Asked Questions
Everything you need to know about our premium outdoor gear and apparel.
How long does shipping take for my order?
Standard domestic orders typically process within 1-2 business days and arrive within 3-7 business days depending on your location.
What is your return policy for apparel and packs?
We offer a 30-day return window for products in new, unused condition with original tags attached. Please note that certain clearance items may be final sale.
Does Eberlestock offer a warranty on its products?
Yes, we stand by our craftsmanship. All packs and apparel are covered by a limited lifetime warranty against defects in materials and workmanship.
How do I determine the right size for my pack or clothing?
Please refer to our comprehensive Size Guide located on each product page, which includes torso measurements for packs and chest/waist dimensions for apparel.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within one hour of placement to request any changes.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and import duties are calculated at checkout based on the destination country.